arrow
arrow

Sclavo Diagnostics International S.r.l. has the primary objective of marketing QUALITY products in order to guarantee CUSTOMER SATISFACTION in the context of the mission identified and defined in the Manual, respecting the HEALTH and SAFETY of the staff and the PROTECTION of the HEALTH OF THE PATIENTS. Customer’s satisfaction must be pursued and realized in respect with the safety of the people involved in the realization of the product and the service provided to the Customer, as well as all the binding regulations connected to them.

Therefore, it believes that all staff must be involved, each within their own responsibilities, and commit themselves with determination in the short and long term to the achievement of the following objectives:

 

  1. pursue the assigned objectives oriented to the continuous improvement of the products;
  2. focusing on continuous improvement of the quality of the products, with particular reference to the satisfaction of the requirements expressed by our customers, to our internal standards and to the legal requirements applicable to the products / services we offer;
  3. operate in compliance with legislations and regulations in force and other signed requirements regarding safety management and personnel management
  4. Reduce residual risks for the safety and security of staff at the workplace through the implementation of appropriate training and information programs, the adoption of appropriate work procedures and instructions and through an appropriate work organization
  5. Pursue continuous improvement of the process performance;
  6. Promote and guarantee the information, education and training process to ensure a proper application of the integrated management system.

In line with the strategies just described, Sclavo Diagnostics International S.r.l. is committed to pursue and achieve the following priority objectives:

  • Aim to the complete satisfaction of the Customer's needs, through compliance with the contractual terms, prevention and the management of non-conformities and complaints.
  • Maintain and progressively improve its standards of efficacy.
  • Promote studies and research in order to achieve continuous improvement of products and processes
  • Adopt the best available technologies to ensure the efficiency of the production process, using system solutions that optimize the quality levels of the products.
  • Optimize the level of control and influence on suppliers, through the systematic use of auditing and the proper management of successive follow-up.
  • Promote sensitivity to company policy and the professional growth of its employees and the intent with which it operates, through training and information.
  • Commit to the respect of applicable legal requirements and other prescriptions that concern its aspects, as well as the satisfaction of mandatory requirements relating to the activities carried out.
  • Act to prevent and minimize the environmental impacts of its activities.
  • Improve the management of hazardous substances in the company in the knowledge of impacts that these chemical agents have and could have on the environment and on the health of the workers who use them.
  • Promote the culture of Quality, the Environmental protection and the respect for Health and Safety of the workers in the company.
  • Develop, keep active and periodically check emergency procedures, in order to reduce possible environmental impacts related to such situations.
  • Promote consultation, as appropriate, of Workers, of Contractors and of relevant interested External parts.
  • Prevent injuries and occupational illness through appropriate protective measures, monitoring actions, control and surveillance and systematic analysis of events that have occurred.
  • Keep active and constantly improve the Integrated Management System (ISO 9001- ISO 13485) of the company by continuous updating and systematic application of processes, in order to maintain the document management system always efficient, effective and coherent with the business reality.
  • Allocate adequate human resources and materials to achieving the aforementioned objectives

 

The table below highlights in detail an identifier prospect of interested stakeholders and related needs/expectations.

 

STAKEHOLDER ANALYSIS IDENTIFIER PROSPECT OF INTERESTED STAKEHOLDERS AND RELATED NEEDS/EXPECTATIONS.

TYPE OF INTERESTED PART

INTERNAL/EXTERNAL

NEEDS/EXPECTATIONS OF THE PARTY CONCERNED TO THE ORGANIZATION

Management board

INTERNAL

Business growth both in economic terms and in group values

Reputation/good corporate image

Regulatory compliance (absence of legal pending and/or penalties)

 

Funds and property

INTERNAL/EXTERNAL

Reputation/good corporate image and guarantee of reliability

Continuous improvement of aspects of corporate sustainability and effective system management (achievement of expected results) and efficient (without waste)

Regulatory compliance (absence of legal pending and/or penalties)

Guarantee of production continuity (no risks of business interruption due to mandatory aspects of the product and services)

Willingness to collaborate in the company’s activity regarding Management System

Willingness to share experiences related to best Management System practices  

Ability to grasp competitive advantage in relation to possible opportunities regarding Quality management (access to funding for innovation in the field of development, access to benefits for certified companies)

Presence of an QMS which effectively allows to prevent crimes of the Management System (for example D. Lgs. 231/01)

Supervisory body

EXTERNAL

Regulatory compliance (absence of legal pending and/or penalties)

Presence of an RSGQ which effectively allows to prevent deviations or possible crimes.

(for D. Lgs. 231/01)

Employees

INTERNAL

Healthy working environment and protection of worker’s health

Availability of operating procedures, devices, infrastructure and working conditions adequate to manage the aspects of the Quality Management System and emergency situations.

Adequate information and training about the risks of Management System relating to activities of competence and involvement in the Management System

Clear identification of the company representatives in the field of Quality

Guarantee of production continuity

Trade Unions

INTERNAL/EXTERNAL

Healthy working environment and protection of worker’s health

Guarantee of production continuity (no risks of business interruption due to deviations or possible crimes related to d.lgs 231/01)

Banks

EXTERNAL

Reputation/good corporate image and guarantee of reliability

Regulatory compliance (absence of legal pending and/or penalties)

Guarantee of production continuity

Presence of an QMS which effectively allows to prevent deviations or possible crimes (for example D. Lgs. 231/01)

Insurance

EXTERNAL

Business solidity and guarantee of reliability

Correct assessment and monitoring of corporate risks

Regulatory compliance (absence of legal pending and/or penalties)

Reputation/good corporate image

Presence of an QMS which effectively allows to prevent environmental crimes (D. Lgs. 203/01)

Trade associations (UPI)

EXTERNAL

Reputation/good corporate image and compliance with contractual agreements

Regulatory compliance (absence of legal pending and/or penalties)

Guarantee of production continuity

Willingness to collaborate in the association's activities (studies, thematic working groups, etc. ...) in the matter.

Willingness to share experiences related to best Management Quality System practices 

Public Bodies (institutions and control bodies)

EXTERNAL

Transparency of information and environmental data and open available communication

Willingness to participate in initiatives/projects for redevelopment works promoted at an institutional level.